Frequently Asked Questions
SHIPPING
Shipping methods include Truck, Air, and Rail Freight as well as conventional carriers such as UPS, FEDEX, and USPS.
Depends on your location and ordered item.
PAYMENT
You can use all the major credit cards. We accept Visa and MasterCard on our website. Our sales staff can also process other payment types manually, including checks and internet banking. To pay using one of these methods, please contact us to place your order.
Yes, it’s totally safe with Smooth features. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Order & Retunrs
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.
Yes, Go to this Home page and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
We will send you the tracking code of the shipment when the parcel has been sent.
If you want to return a product, please contact our customer care and brief your detail and problem, they’ll guide you.
Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:
• Special orders
• Non-stock products
• Products that have been built or configured according to your specifications
• Distributor stock
All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting.
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