These Terms and Conditions (“Terms”) apply to the PAYBACK Loyalty Program offered by company India, and are in addition to and not in derogation of the terms and conditions mentioned in the User Agreement, Privacy Policy and other Policies of website. To the extent of any inconsistency between these Terms and company UA & Policies, the company UA & Policies shall prevail.
Definitions
In these Terms and Conditions the following words and phrases shall have the meaning set below, unless the context indicates otherwise, and may be modified from time to time.
- “Program” shall mean the PAYBACK Loyalty Program offered by company India in collaboration with PAYBACK (defined below).
- “Reward Points” or “PAYPACK Points” shall mean the points awarded by PAYBACK under the Program.
- “PAYBACK” shall mean Loyalty Solutions & Research Pvt. Limited, a company incorporated under the Indian Companies Act, 1956 and having its registered office at 4th & 5th Floors, Kabra Excelsior, #6A, 7th Main, 1st Block, Koramangala Industrial Layout, Bangalore – 560 034 and such expression shall, unless it be repugnant to the subject or context thereof, include its successors, assigns, representatives and transferees.
- “PAYBACK member” means the customer/s or user/s who is/are also enrolled as a member of PAYBACK with a PAYBACK Account.
- “PAYBACK Card” means and includes the card issued by PAYBACK to its member/s for redeeming/ earning the Reward Points that is accumulated in their respective PAYBACK Account as per the terms and conditions specified by PAYBACK.
- “PAYBACK Account” shall mean the account opened with PAYBACK in the name of the customer/s or user/s for the purpose of accumulating the Reward Points earned by them under PAYBACK Loyalty Program.
- “Effective Date” shall mean the date from which the Program commences on company website.
- The user can now earn nor redeem PAYBACK points on COD (Cash on Delivery) transaction through company website
- “Redeem PAYBACK Points” shall mean a user will select the PAYBACK points out of the accumulated points available in its PAYBACK Account to be redeemed and click on “Redeem Now” to redeem such PAYBACK points during the transaction. Once user redeems its PAYBACK points, such points will be instantly deducted from its PAYBACK Account.
- “Earn PAYBACK Point” shall mean a user will be awarded the PAYBACK points that will reflect in the user’s PAYBACK account in 4 (four) days from the user’s transaction on company website. The Payback points thereby earned will be in a blocked state and will only be unblocked post 45 days from the date of transactions for the user to redeem the same.
- “Drop-offs” shall mean an event(s) when a user selects its PAYABCK points and clicks on ‘Redeem Now’ for their redemption, but does not proceed further and/or is unable to complete the transaction, for any reason whatsoever, i.e. fails to make the payment for the goods/products.
- “Refund” shall mean a transaction wherein user’s claim has been allowed and approved for refund by company
- “Eligible Transactions” shall include the successful transactions made by users on company website.
- “Promotional/ discounted item(s)” shall mean the items/products listed by sellers on website and promoted/discounted/subsidized/incentivized including but limited to as individually or as a part of various Promotional campaigns, activities or in the form of gifts or coupons in any manner whatsoever.
General Terms & Conditions
- This program (redemption ONLY) is live from January 09, 2014. The PAYBACK EARN process will be live on company with effective from June 20, 2014. With PAYBACK Loyalty Program the user can now Redeem and/or Earn PAYBACK Reward points on their transactions made on company website.
- For the sake of these Terms, “Customer/s” or “User/s” shall only include resident Indian company registered user/s.
- Requirement for Participation: The user should hold an active company India account and a valid PAYBACK account. User must link their PAYBACK Account to its company India account to participate in the Program. A user shall be allowed to link only one of its PAYBACK accounts at a time. However, the user may choose to de-link the existing linked PAYBACK account from the company India Account, and may link a new PAYBACK account, if any.
- The PAYBACK points shown in the transaction flow is as per the records of PAYBACK Account of user maintained at the end of PAYBACK.
- A user can earn or redeem or both the PAYBACK points in a single transaction. However, the user will not earn any PAYBACK points on its transaction for the purchase of Promotional/ discounted item in the form of coupon or subsidy(s) on company website.
- A user can redeem its PAYBACK Points during its transaction on Promotional/discounted item(s).
- The user will be allowed to apply coupon only before redemption of PAYBACK points in the transaction flow. In other words, a user who is willing to use an company coupon in a transaction can apply the coupon only before redemption of its PAYBACK points.
- The PAYBACK Points redeemed by the user under this Program will be forthwith deducted from its PAYBACK Account.
- In case of Drop-Offs, the PAYBACK points deducted from the user’s PAYBACK Account will be credited/ refunded back to the user’s PAYBACK account within 2 hours of the transaction.
- In an event of refund, the PAYBACK points redeemed for a particular transaction will be credited/ refunded back to the user’s PAYBACK account within 4 (four) working days based on the action taken by the Customer Support team.
- The PAYBACK points earned by the user on its successful transaction on company website will be credited in the user’s linked PAYBACK account within 5 (five) days from payment confirmation and would remain in a blocked state for a period of 45 (forty five) days from the date of credit of the PAYBACK Points in its PAYBACK Account. The user can use such earned PAYBACK Points after aforesaid period of 45 (forty five) days.
- The PAYBACK points earned by the customer will be valid for a period of 3 years from the date the points get credited ?nto the customers PAYBACK account.
- The Reward Points earned by user(s)/customer(s) can be redeemed by the user(s)/customer/s in the form and manner prescribed by PAYBACK in this regard.
- In the event the transaction wherein user’s claim has been allowed and approved for refund by company, the points earned by the user and are reflecting in a blocked state will be reversed/ removed from the user’s PAYBACK Accounts on the completion of the reversal/ refund process.
- User in order to participate in the Program shall agree the Terms and Conditions mentioned herein, and shall also be governed by the terms and conditions of PAYBACK hosted on its website www.payback.in. In case of any contradiction between these Terms and Conditions and the terms and conditions hosted on the PAYBACK website, the former shall prevail.
- User shall raise its grievances in relation to PAYBACK Points under this Program directly with PAYBACK without any reference or recourse to company. Company website, and/or its employees/ representatives shall not be liable, in any manner whatsoever, for any disputes, claims, damage, cost, expenses which may arise out of or in connection with this PAYBACK Loyalty Program between the user(s) and PAYBACK for any reason whatsoever.
- The Loyalty Program is complimentary and it is hereby understood that all transaction charges on Eligible Transactions on the basis of which the Reward Points are assigned to the customer, are voluntarily incurred by a customer in the normal course of their making transactions on company website. Further, nothing contained herein shall prejudice or affect the terms and conditions governing the operation of company or its website.
- Company and its website expressly reserves the right, at any time and without prior notice to the Customer/s, to add and/or alter, modify, change or vary all or in part, this Program or to withdraw the Program altogether.
- On redemption, the Reward Points so redeemed shall automatically stand reduced from the accumulated Reward Points in the PAYBACK Account. Computation of the Reward Points shall be final, conclusive and binding on the customer/s and will not be liable to any dispute or questioning.
- Any tax(es) or charges payable to the Government or any other authority or body which may arise or accrue to the customer/s by redemption as aforesaid or otherwise as a result of this Reward Program, shall be borne by the customer/s or user/s.
- The existence of a dispute, if any, under this Program shall not constitute a claim against company website.
- In all matters relating to the conduct of this Program the decision of company website shall be final and binding in all respects.
- The customer/s or user/s cannot transfer, assign or bequeath Reward Points accumulated under this Program to any another person under any circumstances.
- Company website makes no warranties or representations either expressed or implied, with regard to the type, quality or fitness of the goods/benefits received through PAYBACK.
- Whether an Eligible Transaction is considered to be valid for the purpose of redeeming Reward Points shall be the sole discretion of company website. If the customer/s reverses an Eligible Transaction/s on which Reward Points were redeemed, Reward Points redeemed for such reversed transactions will also be reversed. That means in case of refunds, the redeemed points will also be refunded to the user within 4 (four) working days from the time the refund process is initiated by company.
- Nothing contained in this Reward Program shall be construed as a binding obligation upon company Website to continue the Reward Program or in the event of the termination of the Program or otherwise.
- Disputes, if any, arising out of or in connection with, or?as a result of this Reward Program or otherwise shall be subject to the laws of India and the exclusive jurisdiction of the competent courts in Mumbai only.
Disclaimer
- The products, services and offers referred to on company website are subject to the terms and conditions of company website User Agreement and Policies as specified on website from time to time. Nothing contained herein shall constitute or be deemed to constitute an advice, invitation or solicitation to purchase any products/ services of company sellers / third party. company and its website makes no representation about the quality, delivery, usefulness or otherwise of the goods / services offered by the sellers/ third party.
- This is to inform that by clicking on the hyper-link, you will be leaving website and entering website operated by other parties. Such links are provided only for the convenience of the User and website or its website does not control or endorse such websites, and is not responsible for their contents. The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail. Thank you for visiting company.